People will forget what you said,
people will forget what you did,
but people will never forget how you made them feel.
This understanding is critical for becoming more effective
in influencing others.
NOTE: If you understand "choice-response-thinking"
(one of the foundations of the discipline and learning
approach), you would immediately interpret Maya's
term "made" into "prompt"--as in "PROMPTED then to feel."
What we see, hear, taste, smell, or touch PROMPTS our
feelings; no one else "MAKES" or "CAUSES" how you feel.